FAQs

Parkridge I & II

Frequently Asked Questions  |  Resident Resource Guide

Q: What does the move-in preparation process look like?

Before your move-in date, we complete a full apartment turnover to make sure your new home is clean, comfortable, and ready for you. This typically includes fresh painting and touch-ups, general maintenance and repairs, a professional cleaning throughout, and carpet cleaning or replacement depending on condition.

Q: Is there on-site maintenance available?

Yes! Our on-site maintenance team is here to address service requests and keep your home comfortable and well maintained. We work hard to provide timely service so any issues get resolved as quickly as possible.

Q: How do I request a repair or maintenance service?

The fastest way is through our resident portal. You can also reach us by phone or email and our team will be happy to assist. Emergency maintenance requests are always prioritized for immediate attention.

Q: Do I need to be home during maintenance visits?

No, you do not need to be present. When you submit a request, our team is authorized to enter and complete the work. If you have specific instructions or prefer to be home, just let us know.

Q: What happens if I get locked out of my apartment?

During leasing office hours, our team may be able to assist you. Outside of office hours, you'll need to contact a licensed locksmith for entry assistance.

Q: Can I decorate my apartment?

Absolutely make it feel like home! Keep in mind that any damage beyond normal wear and tear, such as large holes or paint damage, may result in repair charges at move-out. If you're unsure about a specific decoration, feel free to check with the office.

Q: What are the pool and deck hours?

The pool and deck are available daily from 10:00 AM to 10:00 PM during pool season, which typically runs May through September.

Q: What parking is available at Parkridge?

We have ample parking at the community. Uncovered spaces are open and available on a first-come, first-served basis. Covered, assigned parking spots are available for $35/month.

Q: Is Parkridge pet-friendly?

Yes, we warmly welcome your furry companions! A pet deposit of $300 per pet is required, along with $35/month in pet rent per pet. Breed restrictions do apply please contact the leasing office for our complete pet policy details.

Q: What appliances come standard in apartments?

Most apartments include a stove, refrigerator, dishwasher, and garbage disposal. Appliance availability may vary by unit and floor plan. Contact the leasing office for details on a specific unit.

Q: Do you offer furnished apartments or short-term leases?

We do not offer furnished apartments. Our standard lease term is 12 months. After the initial lease, residents may have the option to continue on a month-to-month basis. Corporate lease options may be available reach out to the leasing office for more information.

Q: How are packages handled?

Parkridge offers a convenient Amazon Hub locker system for secure, self-service package pickup available anytime. We do not hold packages at the leasing office.

Q: What are the Fitness Center hours?

The Fitness Center is open 24 hours a day, 7 days a week so you can work out whenever it fits your schedule.

Q: How long does the application approval take?

Approval typically takes 1-3 business days. Our team will reach out as soon as a decision has been made so you can plan your move accordingly.

Q: How can I pay rent?

Rent can be paid online through the resident portal the most convenient and preferred option. We also accept personal checks and cashier's checks at the leasing office. Cash payments are not accepted.

Q: Is renter's insurance required?

Yes, all residents are required to maintain renter's insurance throughout their lease. Proof of active coverage is required prior to move-in and may be requested during your residency.

Q: Which utilities are included in rent?

Utilities are not included in base rent and are billed separately. Please refer to the Community Fee Guide or contact the leasing office for a detailed breakdown.

Q: How do I set up my utilities?

Residents are responsible for setting up accounts with Portland General Electric (PGE) for electricity, as well as arranging cable and/or internet service. Management handles the set up for water, sewer, trash, and common area utilities.

Q: What internet and cable providers are available?

Residents may choose their own provider. Comcast/Xfinity is the most commonly used option, but other providers may be available depending on service coverage.

Q: Is public transportation conveniently located nearby?

Yes! The Bus 38 line is conveniently located near the community, providing easy access to surrounding areas and transit connections.

Q: Which school district serves Parkridge?

Parkridge I & II is located within the Lake Oswego School District. For specific school assignments, we recommend contacting the district directly.